Delivery

Your order will be dispatched same day if your order is placed before 2pm, and will normally be with you within 1-2 working days. Occasionally this can take a little longer, so please allow 5 working days for delivery before contacting our Customer Service team.

All orders are shipped by our courier service provided by UPS.

UK Next Day delivery £5.00 (FREE for applicable 100% discount offers)

Order Processing and Dispatch

Our distribution centre's opening hours are Monday to Friday 09:00 to 17:30. Orders placed during these times will be processed the same day, subject to stock availability and current order volumes. Orders placed outside of these hours will be despatched on the next working day (excluding bank holidays), subject to stock availability. Orders are despatched via UPS. Every product has a stock indicator next to it letting you know whether the item is in or out of stock. If for any reason there is an error in our stock, or a product ordered has an exceptionally long lead time we will contact you to explain the situation.

Courier Deliveries

We have chosen UPS as our delivery partners. When you choose to purchase from us, please choose a delivery address that is able to accept deliveries between the hours of 9am and 5.30pm Mon-Fri. Please be aware that the driver will require a signature for the order. If no-one is at the address that we attempt delivery to, the parcel will be left at a local access point. More details can be found here: https://www.ups.com/gb/en/support/tracking-support/where-is-my-package.page 

If you have any queries about delivery of your order, please contact us via postdespatch@westcoast.co.uk . Please be aware that we operate a separate courier service for Non UK Mainland Deliveries.